Refund and Returns Policy
Last updated: August 17, 2026
We want you to be happy with your purchase. If something isn’t right, here’s how returns work.
1. Return Window You may request a return within 14 days of delivery.
2. Eligibility To be eligible for a return, an item must be:
- Unused and in the same condition you received it
- In its original packaging where possible
- Free of damage not caused by a manufacturing defect
3. Non-Returnable Items
- Items marked as custom, made-to-order, or clearance/final sale
- Bulk and corporate orders (see your order agreement for specific terms)
- Items showing signs of use, assembly damage, or misuse
4. Damaged or Defective Items If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or repair at no cost to you — this is separate from the standard return process and isn’t subject to the same condition requirements.
5. How to Start a Return Contact us at support@sitwise.pk or +92 334 044 2418 with your order number and reason for return. We’ll guide you through the next steps, including pickup arrangements where applicable.
6. Return Shipping Costs For standard returns (change of mind, wrong item ordered), return shipping costs are the customer’s responsibility unless the item is defective or we made an error with your order.
7. Refunds Once we receive and inspect your returned item, we’ll notify you of approval or rejection. Approved refunds are processed within 1–2 business days via your original payment method, or via bank transfer for Cash on Delivery orders.
8. Exchanges If you’d prefer an exchange instead of a refund, let us know when you contact us — subject to product availability.