WARRANTY POLICY

Last updated: August 17, 2026

All Sitwise products come with a 1-year warranty against manufacturing defects, unless otherwise stated on the product page.

1. What’s Covered

• Structural defects in the frame, base, or mechanism
• Faulty gas lift cylinders, casters, or recline mechanisms under normal use
• Manufacturing defects in upholstery stitching or material within the warranty period

2. What’s Not Covered

• Normal wear and tear (fabric wear, minor scuffs, fading from prolonged sun exposure)
• Damage from misuse, accidents, or unauthorized modification
• Damage from improper assembly not performed by Sitwise or an authorized technician
• Commercial use beyond intended purpose (e.g., outdoor use of indoor furniture)

3. Warranty Period The warranty period begins on the date of delivery and lasts for 12 months, unless a different period is stated for a specific product.

4. How to Make a Warranty Claim Contact us at support@sitwise.pk or +92 334 044 2418 with your order number, a description of the issue, and clear photos. Our team will assess the claim and get back to you with next steps.

5. Resolution Depending on the issue, we will repair the item, replace the defective part (see our Parts & Accessories range for common replacement components), or replace the full product — at our discretion, based on what’s most practical for the specific defect.

6. Bulk & Corporate Orders Warranty terms for bulk and corporate orders may include additional or adjusted terms as agreed at the time of purchase — see your order agreement for specifics.